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Mitel with Microsoft Teams

Mitel seamlessly integrates with Microsoft Teams. This enables organisations to effectively combine the benefits of their Teams collaboration suite with the outstanding call control features of a Mitel system.

Microsoft Teams integration is available with a number of Mitel phone systems, including MiCloud Connect, MiCloud Flex, MiVoice Connect, MiVoice Business and more. Ask us for more details about the special functionality available with each.

Increase Productivity

By combining Mitel with Microsoft Teams, organisations can reduce the number of tools used to simplify support and improve usability for end users.

Mitel adds advanced Voice, Conferencing and Call Centre functionality to Microsoft Teams’ collaboration suite. Mitel delivers enterprise telephony features including call handling, customisable routing and real-time presence, while enabling users to place calls directly from the Teams interface using Mitel’s app and web dialers, and direct routing.

The Best of Both Worlds

Mitel delivers:

  • mission-critical communications
  • flexible phones: desk, softphone, mobile options for the same number
  • advanced voicemail: move voicemail away from email to visual voicemail, press 1 type capability
  • real-time, rich presence and availability
  • ring group control
  • Active Directory sync, SSO
  • calendar sync

Microsoft Teams provides:

  • video: personal, room, internal and external
  • document sharing and collaboration: particularly with Office365
  • non-real time chat: 1 to 1 or 1 to many chats and internal forum
  • Microsoft Outlook: email, calendar, directory, calendar sync