Choice of Basic and Premium Services
MiCloud Connect Contact Centre is best suited when voice is the primary communications channel, no matter the organisations size. It overlays the MiVoice Connect PBX providing IVR, queuing, skills based routing and advanced reporting. It also supports basic chat and email.
MiContact Centre Business is Mitel’s premium solution. It’s ideal when customers wish to use multiple mediums to access assistance, including voice, chat, SMS, email, social media and video.