Our parent company First Focus are a nbn Business Accredited Advisor. We are required to state the following. Representatives have undertaken a short course on the nbn broadband access network. nbn does not sponsor, endorse or guarantee any advice given or representations made (including any recommendations to purchase goods and services or purchase telecommunication services over the nbn access network from a particular phone or internet service provider) and does not guarantee the accuracy of that advice or representation.
Constant Network Monitoring
All internet services provided via our parent First Focus are backed by award-winning SolarWinds NPM software. SolarWinds continually receives diagnostic and controls information from your internet links, routers, firewalls, switches, servers, and other network devices. The platform has been developed with customised monitoring and alerting profiles and designed to receive and retain a large amount of Netflow data.
Alerts from SolarWinds are automatically raised in our service management platform and displayed on dashboards in our Network Operations Centre. The alerts advise our support staff about any critical faults so they can take immediate action. The data allows us to rapidly diagnose and resolve even the most complex of networking problems, to keep your internet up and running.