CONTACT US Call us at 1300 366 072

Our DNA is deep Telephony and Unified Communications technical expertise

We are SMB to Enterprise phone system deployment and support specialists and are the proud holders of Mitel’s highest Platinum Partner status.

Our team is made up of highly qualified, experienced engineers and technicians, with certification across the Mitel range.

We support clients in a variety of industries throughout Australia and New Zealand.

Flexnet is now part of First Focus, Australia’s #1 rated Managed Service Provider, which combines our deep expertise in unified communications with First Focus’ broad range of managed IT solutions and national reach.

Our History

Since our commencement in 2001 we have had many unique achievements, including:

  • the longest standing Mitel partner in the southern hemisphere.
  • being the only Mitel partner to be both MiCloud Connect and MiCloud Flex certified.
  • being the first partner globally to roll-out MiVoice Connect.
  • receiving the coveted APAC deal of the year on two occasions.
  • becoming the only Brightmetrics partner in Australia for advanced BI and Analytics reporting on selected Mitel systems.

Brand Promises

Best People

We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.

Expert Advice

Our team has considerable experience designing and supporting unified communications solutions. You also gain the benefit of First Focus’ broader expertise when you need it.

Fast Response

We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a simple request or a complex project.

Technical Capability

Our technical capability is unmatched and we are the only Mitel partner with capability across all their platforms, with the certifications, track record and people to back it up.

Our Values

Seek First to Understand

We seek first to understand, before we do anything else. It is only through listening that we know we’re working on the right things. We read the question, we understand the instruction, and we take the time to clarify if we’re not sure.

Call it Out

We have the courage to voice our opinions openly, transparently and without politics. We know how to disagree in a respectful and productive way. We hold each other accountable for our commitments, and we’re comfortable asking for help.

Succeed Together

We find a way to succeed where others fail by collaborating with our team and our customers. By working together, we can be agile, smart, experienced, and innovative. We don’t get stuck behind obstacles and we celebrate our successes together.

Simplify Always

We proactively seek to simplify our work and the work of our customers. We do not accept complexity, and we are not satisfied with the status-quo. We remove hurdles, we streamline processes, and we work smarter not harder.

Wow the Customer

We are genuinely interested in our customers as people and how we can meet their needs in thoughtful and unexpected ways. We understand that “Wow” is not about meeting a target, it’s about making connections and building valuable, long-lasting commercial relationships.

Strive to be Fair

We believe that all agreements should be mutually beneficial. We are always fair to our customers and colleagues and we expect them to be fair to us. We initiate difficult conversations when required, in order to promote and ensure fairness.

Never Stop Growing

We seek opportunities to take on new challenges and new responsibilities. We believe that when we challenge and stretch ourselves, we have an opportunity to develop and improve.

Lets Talk! Call us now on 1300 366 072.

Find out more about the Flexnet difference.

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