Virtualized Unified Communications Platform
ShoreTel Unified Communications Platform applications, including call control, collaboration, mobility, and system administration, can be installed on industry-standard x86 servers located in a data center or on-premises. These applications are virtualized enhancements of the core software embedded on our signature ShoreTel Voice Switches, ShoreTel Mobility Routers, and ShoreTel Service Appliance hardware.
Unlike other phone system providers that force you to choose to deploy your entire system with either hardware-based or virtual appliances, ShoreTel's unique distributed architecture allows for "mix-and-match" implementation--all managed via a single Web-based interface. Customers who have already invested in ShoreTel solid-state appliances can add new services via virtualization and the integrity of the single-image administration will be maintained.
Customers can choose to deploy our core UC Platform software virtually, but backup the solution with physical ShoreTel Voice Switches. Customers who have already invested in data center virtualization but wish to maintain local PSTN connectivity for remote offices can deploy a mixed system: virtualized at headquarters, with ShoreTel Voice Switches in the field.
ShoreTel partners with VMware to deliver the fully virtualized ShoreTel experience including Unified Communications Platform, system administration, Unified Messaging, Enterprise Contact Center, Mobility Router, and ShoreTel Collaboration. ShoreTel HQ and DVS servers (providing virtualized instances of our system administration, unified messaging, and Enterprise Contact Center applications) are supported with Microsoft’s Hyper-V.
Virtualized Contact Center And Desktop
Running ShoreTel Enterprise Contact Center in a virtual environment benefits customers in many ways. When deployed on a shared hardware resource in a data center, VMware Ready-certified Enterprise Contact Center not only provides complete multimedia and outbound capabilities, but also ensures high level of application availability, improved operational effectiveness, and reduced hardware and energy costs thanks to its efficient use of the VMware platform.
ShoreTel Connect ONSITE is supported in diverse virtualized environments, including Citrix XenApp and other thin-client environments. Using desktop virtualization and leveraging the simplicty of ShoreTel's user applications, customers are able to onboard employees or contractors in short order. It also enhances the overall UC TCO by eliminating client-specific installation and configuration, while cutting application helpdesk support cost due to reduction in application conflicts.