Unified Communications: putting it all together

Beyond a "phone system" - it's a communications platform

Mitel Makes Unified Communications Easy

Enter Mitel. We build phone systems with unified communications (UC) built in, not bolted on. This means that we integrate all the key components for robust business communications—voice, email, instant messaging, presence (i.e., being able to check the availability of a co-worker), calendaring, video and audio conferencing and desktop sharing—into one seamless package.

Other vendors provide pieces of this puzzle. They may offer a desktop sharing solution. Or they may offer video calling, or messaging. But it's rare to find a company that offers an entire suite of enterprise-quality quality communications tools designed as integral pieces of the the core IP PBX business phone system.

Mitel is that company. Our UC solutions eliminate communications complexity for both end users and system administrators. We "purpose-built" our VoIP business phone solution to ensure that all components worked with minimal configuration and maximum flexibility, to relieve IT departments (and their budgets) of the cumbersome, complicated and redundant tasks required by systems from other vendors.

Truly Unified Means Multi-Site And Mobile

It's one thing to offer unified communications inside an office. Where Mitel shines is in our ability to extend this communications suite across campuses, into remote locations, and even into home offices. We have two unique platforms—the signature distributed architecture of our onsite Mitel Connect ONSITE and our fully hosted and managed cloud service, Mitel Connect CLOUD—and both are ideally suited for companies that have multiple locations or that need to scale. You never have to worry about out-growing a Mitel phone system. You never face a forklift upgrade with us.

Truly unified also means fully functioning desktop features on the mobile devices you love. Whether using a smartphone, a tablet or wearable device (like the Apple Watch), you and your employees deserve the ability to BYOD—that's bring your own device—and use it to transfer calls, host web share sessions, video chat, check co-worker availability and more.

Truly Unified Means Application Integration

Unifying communications means blurring the lines that separate your business processes. By introducing phone system functionality and metrics into applications that track and measure contacts—like customer relationship management software (CRM), applicant tracking systems (ATS), enterprise resource planning (ERP) and cost accounting programs—you open doors to better management.

When the systems are fused together, each becomes more powerful, employees become more productive and better business intelligence starts to emerge. "What's measured improves," and your Mitel phone system can play a role in optimizing staffing levels, evaluating employee performance, analyzing marketing spend and understanding customer behavior. Just like with mobile devices, it is not what your phone system does that makes it “smart,” it’s what it knows.