Professional IT Consultants: A Team Approach

Flexnet provides a team of technology and customer service experts to deliver the best IT.

Flexnet delivers services using a team approach. Your technology needs will not be tied to the limitations of a ‘break/fix’ IT person as often happens with small service providers. Instead as an Flexnet client, you will find a team of computer consultants and customer service professionals working with you to deliver the best IT services and customer care the industry has to offer.

Your client services team includes:

• An account manager responsible for the overall management of the relationship
• A dedicated services team who take responsibility for the day-to-day servicing
• Client Operations Representatives who are responsible for client communications, scheduling and general requests
• Senior resources to handle specialised projects, Virtual CIO capabilities, or high level management
• The Director of Consulting Services who handles the overall business issues with our clients
• A Centralised Services organization for remote support and back office capabilities
• A 24-hour, 7-day a week emergency support hotline
• A strong pool of consultants both locally and nationally

Why do we dedicate this many resources to the care of each client? Is it really necessary to assemble expert support teams that, until now, only benefited the ASX200?

The answer is simple: We want to be the best IT support partner for you and will leverage our nationwide network of offices, demonstrated expertise in a variety of industries and proven service methodology and support systems to earn and keep your business.