IT Services Services Maintain IT Remote Monitoring
| Remote Monitoring: Network, PC, Computer Systems |
 24 x 7 Monitoring of Critical Devices and Support from Anywhere, AnytimeFlexnet's Remote Monitoring service give you peace of mind that your critical network devices such as your servers, routers, firewall and network services such as email, web and backup are running smoothly. Offsite Remote Monitoring with Onsite SupportRemote network monitoring allows Flexnet to anticipate or identify issues before they become major problems. Real-time reports and a status dashboard help pinpoint the problem areas immediately. Our Network Operations Center (NOC) monitors your network devices 24 x 7 and if there is an alert, they will quickly determine if the issue is merely a warning or false positive, or if it warrants remote support from our Client Support Center (CSC) or an onsite visit by your engineer. Business impact rules are determined with you in advance for each device or service being monitored, so Flexnet knows how you would like us to resolve an issue – 24 x 7, the next business day, our next on-site visit or any other interval. Remote Network and PC SupportIf Remote Support is required, the CSC engineer is equipped to handle the issue using state-of-the-art tools and our network services guidebook documentation. Our Remote Computer Support System allows the CSC engineer to securely log into the server/router/switch/phone system pinpoint the problem and resolve it remotely. The service is convenient and provides a fast response because support can be done 24 x 7 without intervention on your part or disruption to you. How Flexnet Can HelpRemote network monitoring, remote computer monitoring, remote PC monitoring with offsite and onsite support:
|