Q:  Who is Flexnet?

Flexnet is the premiere IT support company for business. Flexnet helps business owners maximize their technology investment and minimize technology hassles by keeping their computing environment reliable, safe and serving their business needs.

Q:  How does Flexnet work?

Flexnet provides local service backed by the stability and knowledge of a national network of technical experts and a Central Services organization that monitors and remotely supports your organization 24x7. As a Flexnet client, your business will receive computer, network and IT infrastructure care from a team of technology management professionals.

Your team includes primary and secondary engineers who are responsible for the day-to-day needs of your technology infrastructure. Your Client Operations Representatives (CORs) assist you with scheduling, procurement and communications. Solutions Architects assist your primary and secondary consultants if they have technical challenges and with more complex projects. Your Relationship Manager is responsible for the overall management of the relationship. Your entire account team reports to a Technical Services Director should you have any questions or issues that the team cannot address. Read more about our methodology.

Q:  Do you sell hardware and software?

Yes, our technology evaluation and procurement service, is one of the many convenience services that we provide our clients. We manage every step of the process: recommending software and hardware, the ordering and financing process, even disposing of technology at the end of its useful life. Read about Flexnet Procurement.

Q:  What computing platforms do you support?

We support all of the computing platforms used in businesses offices including: Windows (desktop and server versions), Apple, Novell NetWare and Linux.

Q:  What computing platforms do you support?

We support all of the computing platforms used in businesses offices including: Windows (desktop and server versions), Apple, Novell NetWare and Linux.

Q:  What Networking Platforms do you support?

We support all of the Networking platforms used in businesses including: Cisco, HP, Juniper, Checkpoint, Watchguard and many more.

Q:  How much can I expect to pay for your services?

Flexnet services are very competitive. We customise our services to meet your unique needs. Most of our clients choose Flexnet Maintain IT and the monthly fixed fee option. This service allows our clients the simplicity of a monthly fee for their network maintenance needs. Projects that enhance or augment the current environment are covered in the scope of Flexnet care. Most Flexnet clients begin with a comprehensive Network Assessment to determine the reliability and stability of their computing environment. The results of the Network Assessment help determine how we can help you resolve the amount of ongoing monthly care your network requires.

Q:  Do you provide programming services?

Programming is not one of the Flexnet’s core services. However, we can recommend a partner in your area to assist you with programming services.

Q:  What is your definition of business? Is my business too small? Is my business too large?

Flexnet focuses on businesses that have 10 to 100 computers per office or location.

IT services come down to efficiency, reliability and quality. Ask yourself: Does it make sense for my business to employ a full time in-house IT person(s) or would it be more cost-effective to have an IT service partner provide these capabilities?

Are your technology needs great enough to warrant having full-time staff? Can your in-house staff stay knowledgeable on the wide range of technology used in your business today and needed tomorrow? Can your business attract and retain a high level technical professional who can handle all of your computer and network support needs?

Most businesses do not need a full-time, in-house IT professional. However, they do need a wide range of technology expertise that no single in-house person or small staff is to accommodate. For those companies, using a reliable, skilled IT services partner like Flexnet is the right business choice. Contact us today to discuss your business technology support requirements.