The Nemertes PilotHouse awards program for IP telephony provides independent insight into how well vendors perform in the eyes of their business customers.

Awards are based 100 percent on the views and experiences of actual customers.

Nemertes' staff determines the methodology, conducts the research and analyzes the findings, but have no influence over how any given vendor performs. The opinions rest with real customers and no vendors sponsor the research. The 2009 IP Telephony report summarizes input from IT practitioners with knowledge of the IP telephony products in their organizations in five main areas:

• Value
• Customer Service
• Technology
• Management Tools
• Ease of Installation & Troubleshooting